Privacy Policy

1. Information We Collect

We collect account and business information, including names, email addresses, telephone numbers, billing details, and service preferences. When a consumer contacts a business using Job Relay, we may also process caller telephone numbers, called numbers, call identifiers, IVR responses, SMS consent records, message content, service requests, and related lead information.

2. How We Use Information

We use information to operate, secure, support, and improve Job Relay; provide requested communication and lead-management services; connect callers with the specific business they contacted; maintain consent and opt-out records; process payments; prevent misuse; and comply with legal obligations.

3. Service Providers and Data Disclosure

Job Relay uses service providers, including Twilio for voice and text delivery and Stripe for payment processing, only as needed to provide and support the services. We do not sell personal information or use caller information for third-party marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

4. Missed-Call SMS Consent

Job Relay LLC operates the Job Relay Missed-Call SMS Program and is the business identified by name in its production voice disclosure and initial text. Job Relay LLC is the message sender and obtains consent directly from the caller. Consent is not sold, rented, transferred, or shared with another business or messaging program.

A missed call or voice announcement alone does not trigger a text. The caller may voluntarily press 1 after hearing that Job Relay LLC can send one automated text about the call. Pressing 1 is optional and is not a condition of purchase. Hanging up, providing no input, or pressing any other digit means no text will be sent for that call.

The IVR request authorizes one automated initial message per affirmative request. If the recipient replies, the called Job Relay LLC may send additional service-related conversational messages; message frequency then varies with the conversation. Message and data rates may apply. Reply STOP to cancel or HELP for help. For additional help, email support@job-relay.com.

See our Missed-Call SMS Consent page for the exact voice disclosure, initial message, and opt-in steps, and review our Terms of Service.

5. Data Security and Retention

We use administrative, technical, and organizational safeguards designed to protect information. We retain information only as long as reasonably necessary to provide the services, maintain consent and opt-out evidence, resolve disputes, enforce agreements, and meet legal requirements.

6. Your Choices and Rights

SMS consent can be withdrawn at any time by replying STOP. You may also request access to, correction of, or deletion of eligible personal or business information by emailing support@job-relay.com. Some records may be retained when required by law or for legitimate security, fraud-prevention, consent-audit, or dispute resolution purposes.

7. Contact Us

Questions about this policy or Job Relay LLC's privacy practices may be sent to support@job-relay.com.