Terms of Service

1. Service Provision

Job Relay provides communication and lead-management software for home service businesses. Individual businesses use the platform to receive service inquiries and communicate with their own prospective and existing customers.

2. Account Responsibility

Account holders are responsible for maintaining the confidentiality of their credentials, for activity under their accounts, and for using the services in accordance with applicable law and these terms.

3. Subscription Billing

Paid services are billed on a recurring monthly basis. Account holders agree to provide a valid payment method. Payments are processed through Stripe.

4. Acceptable Use

You may not use Job Relay for unlawful, deceptive, abusive, or unsolicited communications. Account holders must obtain and honor any consent required for their communications and comply with applicable telecommunications, privacy, and consumer-protection requirements.

5. Job Relay Missed-Call SMS Program

Job Relay LLC operates this program and is the business identified by name in the production voice prompt and initial text. Job Relay LLC is the message sender and the business with which the caller is enrolling.

A caller may voluntarily enroll by pressing 1 after hearing the voice disclosure on the business's dedicated telephone number. A missed call, hearing the announcement, hanging up, providing no input, or pressing another digit does not enroll the caller and does not trigger a text. Consent is optional, is not a condition of purchase, and applies only to Job Relay LLC and that call-related conversation.

The program sends one automated initial missed-call follow-up message per affirmative IVR request. That message asks the caller to describe the service they need. If the recipient replies, Job Relay LLC may send additional service-related conversational messages about the inquiry, qualification, scheduling, or related customer care. Message frequency for those replies varies with the conversation. The program does not use this consent for unrelated marketing or promotional messages.

Message and data rates may apply. Contact your wireless provider with questions about your text or data plan.

Reply STOP to cancel. After an opt-out request, no further program messages will be sent unless the recipient later provides new consent. Reply HELP for help, or email support@job-relay.com. Wireless carriers are not liable for delayed or undelivered messages.

If you change or deactivate your mobile number, please update your preferences or contact support. Participation is also subject to our Privacy Policy. The exact opt-in steps, voice disclosure, and initial message appear on our Missed-Call SMS Consent page.

6. Termination

We may suspend or terminate accounts that violate these terms, misuse the services, create security or legal risk, or fail to pay applicable fees.

7. Disclaimer and Limitation of Liability

Job Relay is provided "as is" and "as available" to the maximum extent permitted by law. Job Relay LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the platform. Nothing in these terms excludes liability that cannot be excluded under applicable law.

8. Contact

Questions about these terms or the Job Relay services may be sent to support@job-relay.com.